Terms and Conditions

Last updated: January 30, 2025

1. Service Description

Reinstate.io provides seller account reinstatement services for various e-commerce marketplaces including but not limited to Amazon, eBay, Walmart, Etsy, TikTok Shop, and Google Merchant Center. Our services include:

• Account suspension diagnosis and analysis
• Plan of Action (POA) writing and submission
• Document preparation and evidence gathering
• Appeal writing and submission
• Account health monitoring and compliance consulting
• Escalation and advanced appeal services

2. No Guarantee Disclaimer

3. Refund Policy

3.1 Refund-Backed Services

We offer refund-backed services under the following specific conditions:

• Refunds are available only if we fail to deliver the agreed-upon service deliverables
• Refunds do not apply based on marketplace platform decisions or reinstatement outcomes
• All refund requests must be submitted within 30 days of service completion
• Partial refunds may apply for partially completed services

3.2 Non-Refundable Circumstances

Refunds are not available in the following circumstances:

• Account reinstatement is denied by the marketplace platform
• Client provides incomplete, inaccurate, or false information
• Client fails to respond to our requests for information within agreed timeframes
• Services are delivered as agreed, regardless of platform outcomes
• Client requests changes to the agreed scope of work mid-process

4. Client Responsibilities

Clients are responsible for:

• Providing accurate, complete, and truthful information about their situation
• Supplying all requested documents, invoices, and supporting materials
• Responding to our requests for information in a timely manner
• Maintaining compliance with all applicable marketplace policies
• Not submitting appeals or taking actions that conflict with our strategy
• Following our recommendations and implementing suggested changes

5. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for our services
• We are not liable for any indirect, consequential, or punitive damages
• We are not responsible for lost profits, revenue, or business opportunities
• We are not liable for marketplace platform decisions or policy changes
• We are not responsible for frozen funds or account restrictions imposed by platforms

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• We collect and process personal data in accordance with applicable privacy laws
• Client information is kept confidential and not shared with third parties
• We implement appropriate security measures to protect your data
• You have rights regarding your personal data as outlined in our Privacy Policy
• Data retention periods are based on legal requirements and business needs

7. Service Timeline and Communication

Service timelines and communication protocols:

• Standard response time is 24-72 hours for most services
• Rush services may be available for urgent situations at additional cost
• We will communicate primarily through email and our client portal
• Clients will receive regular updates on case progress
• Final deliverables will be provided within agreed timeframes

8. Intellectual Property

Intellectual property rights and usage:

• All content, methodologies, and materials created by us remain our intellectual property
• Clients receive a limited license to use deliverables for their intended purpose
• Clients retain ownership of their business information and documents
• We may use anonymized case studies for marketing purposes

9. Termination

Either party may terminate services:

• With written notice if the other party breaches these terms
• Immediately for cause, including fraud or misrepresentation
• Upon completion of agreed services
• Termination does not affect obligations that survive termination

10. Dispute Resolution

Dispute resolution process:

• Initial disputes should be addressed through direct communication
• Unresolved disputes will be subject to binding arbitration
• Arbitration will be conducted in accordance with applicable arbitration rules
• Each party bears their own costs unless otherwise determined by arbitrator

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

12. Contact Information

For questions about these Terms and Conditions, please contact us: